• What do you specialize in? We have developed long term relationships with large manufacturers to deliver the most efficient service.  With our global partners we have unrestricted procurement capabilities to achieve the best market pricing and availability for hard to locate Original Equipment Manufacture’s (OEMs) parts.

 

• How knowledgeable is your staff? Impact Computers has highly trained and knowledgeable staff, with years of experience in various fields relating to IT industry. From the start, our staff is educated with hands on experience to create a well-informed sales force. We strive to assist our clients in choosing the correct item the first time to minimize delays and increase customer loyalty. Impact Computers has an enthusiastic staff to assist not only in the procurement process, but also to satisfy the client after the order is made.

 

• What type of quality control do you have?  Impact Computers takes pride not only in its ability to deliver component parts, but in its rigorous quality control testing to ensure that our company provides you with the correct product, the functionality, and the condition that you have requested. We have qualified personnel who specifically specialize in testing, cleaning and repackaging all products within our controlled facility.

 

• Do you do repairs? All of Impact Computers locations are trained for in-house diagnostics on:

• LCD and LED panels

• All PC components such as network boards, video cards, etc.

• Microprocessor’s (CPU) AMD and Intel

• Optical Disc Drives (Blu-ray / DVD / DVD-ROM)

• Memory chips for Laptops / Desktops / Servers and Printers

• Circuit Boards such as Motherboards PC boards for Laptops / Desktops/ Servers and Printers

 

• What type of Intelligent Procurement do you deal with? Knowledge in the market, in-house customized written software systems and understanding client and Value Added Reseller (VAR) relations all sync for the most comprehensive marketplace of Original Equipment Manufacture’s (OEMs) parts.

• Our software manages over 600,000 unique individual part numbers.

• It manages sizeable acquisitions of Original Equipment Manufacture’s (OEMs) parts at under market value to be able meet industry demands of lessening costs for our clients.

• We liquidate and correctly reutilize surplus inventory.

• We supply Original Equipment Manufacture’s (OEMs) parts for repairs or warranty programs for major manufactures and repair depots.

 

• What is your Warranty? Everyone knows that the parts department is not an easy business. We have revamped our return/warranty policy to make it as simple as possible. We understand that problems occur, and have now provided a simple and effective way to handle situations accordingly. We have a 30 day return policy and a 90 day replacement hassle-free policy. All return items are inspected, and tested. We take preventative measures to ensure that first attempt is the only attempt needed!