• Who is ImpactComputers.com? A dedicated business of replacement parts distribution for manufacturers such as Acer, Compaq, Dell, Hewlett-Packard (HP), IBM, Toshiba, SONY, Panasonic, and many more. We are primarily an outsource facility that assumes the major responsibility of supplementing the existing channels when they fail in their attempt to satisfy customer requirements. Impact Computers has been recognized to be a leader when it comes to the replacement parts industry. We are committed to establishing long-term, strong partnerships with all of our clients and business partners. Impact Computers makes it simple to maintain, acquire, and manage systems for consistent productivity and success. 

 

• What makes Impact Computers different? With over 25 years of experience, locations all over the world we can deliver like no one else can!

 

• My organization is tax exempt how do I have the taxes removed from our order? We will gladly remove the taxes from your order after we receive your signed and dated Tax ID form with the order number attached. Please email it to [email protected] or fax it to 954-923-6940.

 

• Can we use a Purchase Order Number with Impact Computers online? Yes, we will accept your purchase order number online. Please fill it into the Purchase Order field.

 

• Will you accept our Purchase Order? Yes, we will accept your Purchase Orders please inquire to the Sales Department for details at 800-797-7164 Extension 4

 

• Can I fax or email over my Purchase Order? Yes, the fax number is 954-208-0100 and email is [email protected]

 

• How can I get a copy of Impact Computers W9 form? Please call accounting at 800-797-7164 extension 6.

 

• How can I track my order? We have a special B2B order tracking system available for your convenience. Please give us a call to further explain, Extension 4

 

• How can we setup B2B Net Terms? Our accounting department will have your organization fill out forms for approval, Extension 6.

 

• What kind of discounts will I get? Every account is unique in its own way and can be customized for special shipping or discounts our sales department can further explain.

 

• Can I use my own shipping account number? We will gladly let you use your own account number within the United States.

 

• I need products that are not on your website? With a B2B account with Impact Computers we can locate rare and hard to find parts for you. Please inquire with your assigned account executive.

 

• What quality controls do you have in place? Impact Computers takes pride not only in its ability to deliver component parts, but in its rigorous quality control testing to ensure that our company provides you with the correct product, the functionality, and the condition that you have requested. We have qualified personnel who specifically specialize in testing, cleaning and repackaging all products within our controlled facility. 

 

• Is there a yearly fee to use the site? No, our website and data is free to browse.

 

• How many locations does Impact Computers have? We currently have four locations worldwide. Our main facility is headquartered in Hollywood, Florida; but we also operate and ship from three other locations; Brazil, Chile, and Argentina.