Assembly chains commence the product, adding parts or making adjustments in order to complete and perfect its quality. Impact Computers and Electronics, Inc. has a similar excellence process; this line works in a logistic sense through the linkage of different departments. Although each department has individual responsibilities, the true success of the company lies within the synergy as a whole team. 

 

In order for Impact Computers to start its supply chain, a sale must be made. Customers have multiple means of placing an order - whether it be online, over the telephone with a sales representative, sending a purchase order, or using E-mail/ Live Help. Once orders are established and completed, they are sent to be processed and prepared for shipment. However, there are always stops along the way throughout the chain in order to establish a successful consumer experience.

 

At times, merchandise needs to be ordered from manufacturers or reliable suppliers. Here, the procurement department specialists rate suppliers and utilize their purchasing comprehension to make the best purchase for the consumer.

 

Once the purchased merchandise reaches Impact Computers, the receiving department thoroughly inspects it, scrutinizing whether it meets company standards. If products pass the detailed examination, they are then processed and matched to their respective order(s) and prepared for shipment.

 

Along with sales, procurement, and shipping is a crucial element of Impact Computers - Customer Service. The customer service department is essential as they are responsible for the consumer's concerns. Within this department, customers can inquire about tracking information, shipping processes, order delays, etc. Impact Computers' success relies on the customer's satisfaction.