What are the reasons for my return(s) to be rejected?

There are several possible reasons for your return being rejected. There will be an appropriate reason if your RMA has been rejected. Some of the reasons are: 

• We keep serial numbers on all products every step of the way in our warehouse. Sometimes we find a customer has inadvertently returned an item that does not belong to Impactcomputers.com. In such a case, the item in question will be returned to the customer with a request to send the correct item at the customers expense.
• Returns that do not have an RMA number are rejected.
• RMA numbers are valid for 10 days from the time they are issued. If the product does not arrive to our location within that time, it will be refused.
• Merchandise must be returned complete ( manuals, drivers, software, cases, accessories, etc.) otherwise it will be refused.
• If the item in question is returned as a defective unit but after we test the item is found in working order (because is complex to diagnose correctly the source of a problem on a laptop or server, we have encounter the problem that people order items that do not resolve the problem and unfortunately attribute it to to us sending a defective unit when in reality there other hardware/ software problems that prevent the unit from working properly.
• If the unit was damaged during transportation. If your package was damaged by UPS inform us about it, do not request a defective RMA. We will process a claim with UPS and you will receive a replacement (you must notify us with in 24 hrs from the time you receive the package otherwise UPS will reject the claim.
•  Any products damaged by improper use or handling can not be accepted as defective. (For example overclocking CPU's)