Who pays for shipping on a defective item?

Impact Computers is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to ImpactComputers.com and ImpactComputers.com pays for the shipping back to you.

Similar to a walk-in store, Wal-Mart (TM) will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, ImpactComputers.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.