Warranty and Returns Frequently Asked Questions ( FAQ )

Home > Help/ Information > Warranty and Returns Frequently Asked Questions ( FAQ )


		I ordered the incorrect item, can I return it?


		How do I get an RMA Number?


		When can I get an RMA #?


		Can I exchange my RMA item for a different item?


		I have returned an item. How will I get my refund?


		How long will it take to get my refund?


		How long does it take to process an RMA?


		Where do I send the merchandise I wish to return?


		Who pays for shipping on a defective item?


		Must I have a RMA# in order to return a product?


		Does ImpactComputers.com cross ship items?


		I do not see that the company has received my returned merchandise. Why?


		How can I find the status of my RMA?


		The online status does not show that you have received my returned merchandise. Why is that?


		Do you charge any Restocking Fees?


		What are the reasons for my return(s) to be rejected?


		I do not see my order listed to request an RMA

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