Undelivered Packages

Impact Computers ensures that all packages are process as efficiently as possible. Sometimes customers refuse the shipments or fail to claim them from the shippers or customs location. As a result we incur in to the expenses of paying for the return shipment from the currier and in many cases we loose the merchandize if the customer does not claim the shipment. Therefore, we have established that customers are responsible for the shipping costs as well as a restocking fee of $15% or $15 (which ever is greater)

Refused Packages
Incorrect Delivery addresses
Undelivered Packages
Unclaimed Customs Packages
Unclaimed Postal Packages
Unclaimed UPS, FedEx, or DHL Packages
Unclaimed RMA Reshipments

Orders can not be reshipped or reinstated. However, you can call our sales line and enter a new order.