Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. ImpactComputers.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 10 days within which ImpactComputers.com must receive the returned products. RMA numbers will not be extended or reissued. The customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.