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Home > Help/ Information > Frequently Asked Questions ( FAQ ) > What is the condition of the parts that you carry? > I order a part and you sent me a different part number, Why?

I order a part and you sent me a different part number, Why?


Many items have multiple part numbers and it might seem to be a different number yet they are the same. We carefully review all the part numbers and ship the correct part number to you.

Examples:

I) IBM parts usually have 2, 3 or 4  part numbers printed on the unit. They have a number with a prefix of FRU (Field Replacement Unit), ASM number, CRU (Consumer replacement unit) and finally sometimes they also have a MPN number (Marketing part number)

II) Compaq has 14 part numbers for this unit 222114-001 Li-Ion Battery Pack (222114-001, 116314-001, 388644-B21, 138184-001, etc)

III) All laptop manufacturers use OEM parts (Parts that have been manufacturer by a company that specializes on that item) therefore they will usually have 2 or 3 part numbers. For instance the Toshiba COLOR LCD DISPLAY part number K000833610 has been manufactured by Sharp with the part number LQ141X1LH82

IV) Many times we will ship an updated version of the unit pr a new revision if the older part is not available. For instance if you order a 2x CD-ROM for your laptop we might send you a 6x CD-ROM. We always send units that are exactly the same as the one order (same specs) or a better unit as in the case of the CD-ROM.

V) Many items we sell will be refurbished, remanufactured or our own custom manufactured items where new products are not available to us.  Many of the items we sell have never been available from the original manufacturers as individual items. If so we will fully test them & refurbish them before shipping the item to you. This is inevitable with spares for machines that are no longer supported by the manufacturers.

If a replacement has been made on your order it will be clearly stated on your order. If for any reason that replacement is not satisfactory to you we will give you a 100% refund. (you Must notify us with in 10 days that you receive your order)



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